Stay Connected, Informed and Agile
Stay Connected, Informed and Agile
SmartAgent Console
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
TrackHelp Pro App
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
SnapHelp Web App
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
GoDeskless OneCloud
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
CRM Connector
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
SmartAgent Console
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
TrackHelp Pro App
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
SnapHelp Web App
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
GoDeskless OneCloud
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
CRM Connector
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
SmartAgent Console
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
TrackHelp Pro App
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
SnapHelp Web App
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
GoDeskless OneCloud
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
CRM Connector
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
SmartAgent Console
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
TrackHelp Pro App
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
SnapHelp Web App
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
GoDeskless OneCloud
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
CRM Connector
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
We play well in the sandbox—and production. GoDeskless seamlessly integrates (is native) within a variety of CRMs.
SmartAgent Console
GoDeskless’s SmartAgent Console allows Customer Service Agents / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels.
- Share smart knowledge base recommendations with one click.
- Drive higher First-Call Resolutions (FCRs) via Video-Assist.
- Schedule the best field resource using AI-driven Best Match.
- Manual, dynamic, semi-dynamic, or self-scheduling options.
- Access real-time analytics.
- Manage technician schedules within a simple drag-and-drop calendar.
- Stay on top of customer interactions and deliveries with push notifications.
- Reduce Truck Rolls by increasing communication points with customers.
TrackHelp Pro App
TrackHelp Pro is the first field service management mobile app to deliver role-based contextual information and process automation to Field Service Agents, Schedulers and Field Team Managers.
- Use intelligent automation to reduce travel time through route optimization.
- Access VideoAssist to increase first-call resolution and reduce truck rolls.
- Provide offline access for workers in remote locations.
- Offer direct communication access to both the customer and the scheduler.
- Enjoy a geo-aware app with geo-sensing, geo-tracking, and geo-fencing capabilities.
- Integrate with asset and inventory management for real-time stock visibility in the field.
- Track your field resources and manage their schedules & task assignments in real time.
SnapHelp Web App
GoDeskless SnapHelp is a secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
- Increase first-call resolution using VideoAssist.
- Encourage self-service for appointment booking and location.
- No need to force anyone to download any apps.
- Give real-time notifications and access to representatives via SMS, WhatsApp, and calls.
- Offer full visibility with arrival times and field technician readiness through SnapHelp geolocation tracking.
GoDeskless OneCloud
The AI-powered cloud platform that optimizes field service delivery and customer engagement.
Smart Data
The GoDeskless OneCloud transforms enterprise data into a smart, schemaless form for smart devices. This facilitates offline availability, multi-tenant cloud scalability, and high uptime reliability.
Integration and Synchronization
GoDeskless can be quickly and easily integrated with external applications using a plug-and-play API model. OneCloud extends common enterprise features that support engagement, data operations, search, indexing, and more.
Seamless Communication
OneCloud allows for a simplified and unified service experience. Real-time data synchronization facilitates smarter decision making, faster job assignments, and increased first-time job resolution.
CRM Connector
We play well in the sandbox—and production. GoDeskless is natively integrated within:
CRM Connector
We play well in the sandbox—and production. GoDeskless is natively integrated within:
Interactive Demo
Click through our interactive demo and see how GoDeskless radically improves every aspect of field service management.
See how easily you can manage your team, optimize scheduling and track progress in real-time.
In the Field
In the Office
Industries
Explore GoDeskless at your own pace and see how easy it is to manage your field operations from the palm of your hand.
Got A Few Minutes?
Try Our Interactive Demo
Click here to see how easy it is to manage your field operations, streamline scheduing and track progess.