# Stay Connected, Informed and Agile

## SmartAgent Console

### GoDeskless’s SmartAgent Console allows Customer Service Agents / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels.

- Share smart knowledge base recommendations with one click.
- Drive higher First-Call Resolutions (FCRs) via Video-Assist.
- Schedule the best field resource using AI-driven Best Match.
- Manual, dynamic, semi-dynamic, or self-scheduling options.
- Access real-time analytics.

- Manage technician schedules within a simple drag-and-drop calendar.
- Stay on top of customer interactions and deliveries with push notifications.
- Reduce Truck Rolls by increasing communication points with customers.

## TrackHelp Pro App

### TrackHelp Pro is the first field service management mobile app to deliver role-based contextual information and process automation to [Field Service Agents](https://godeskless.com/roles/#fieldtech), Schedulers and Field Team Managers.

- Use intelligent automation to reduce travel time through route optimization.
- Access VideoAssist to increase first-call resolution and reduce truck rolls.
- Provide offline access for workers in remote locations.
- Offer direct communication access to both the customer and the scheduler.

- Enjoy a geo-aware app with geo-sensing, geo-tracking, and geo-fencing capabilities.
- Integrate with asset and inventory management for real-time stock visibility in the field.
- Track your field resources and manage their schedules & task assignments in real time.

## SnapHelp Web App

### GoDeskless SnapHelp is a secure, non-intrusive, web application designed to create an engaging and simplified communication channel.

- Increase first-call resolution using VideoAssist.
- Encourage self-service for appointment booking and location.
- No need to force anyone to download any apps.

- Give real-time notifications and access to representatives via SMS, WhatsApp, and calls.
- Offer full visibility with arrival times and field technician readiness through SnapHelp geolocation tracking.

## GoDeskless OneCloud

### The AI-powered cloud platform that optimizes field service delivery and customer engagement.

#### Smart Data

The GoDeskless OneCloud transforms enterprise data into a smart, schemaless form for smart devices. This facilitates offline availability, multi-tenant cloud scalability, and high uptime reliability.

#### Integration and Synchronization

GoDeskless can be quickly and easily integrated with external applications using a plug-and-play API model. OneCloud extends common enterprise features that support engagement, data operations, search, indexing, and more.

#### Seamless Communication

OneCloud allows for a simplified and unified service experience. Real-time data synchronization facilitates smarter decision making, faster job assignments, and increased first-time job resolution.

## CRM Connector

### We play well in the sandbox—and production. GoDeskless is natively integrated within:

## Interactive Demo

Click through our interactive demo and see how GoDeskless radically improves every aspect of field service management.

[Check it out!](https://godeskless.com/lp/interactive-demo/)