# GoDeskless for Retail

## Deliver Faster, More Reliable Support Across Locations with Retail Field Service Management

Deliver on-demand, high-performance retail field service

## Built for Retail Teams

Eliminate data silos and expand operational transparency by integrating GoDeskless with your existing systems for a comprehensive view of your retail environment and field service workforce.

- Point-of-Sale (POS) System Installation & Maintenance
- Store Equipment & IT Support
- Facility Maintenance & Repair Services
- Inventory & Asset Management
- Store Openings, Remodels & Rollouts

## Enhance Store Operations & Increase Customer Satisfaction with GoDeskless

Transform in-store maintenance and customer service across your entire retail footprint with GoDeskless’s modern, mobile-first platform.

### 40%
Faster resolution of critical in-store technology issues

### 30%
Improvement in first-time fix rate

### 25%
Improvement in service response times

## Why Retail Organizations Choose GoDeskless

### AI-Powered Smart Scheduling
Automatically assigns the best technician based on location, availability, and expertise.

### TrackHelp Pro Mobile App
Provides technicians with real-time job details and installation checklists to improve productivity and first-time fix rates.

### GoDeskless Video Assist
Enables remote troubleshooting to fix POS, kiosks, and other issues without on-site visits - faster issue resolution while reducing costly truck rolls.

### AI-Powered Asset & Inventory Management
Tracks store equipment, IT assets, and spare parts, enabling barcode scanning for real-time tracking.

### Mobile Invoicing, Payments & Digital Documentation
Technicians generate invoices, capture digital signatures, and process payments on-site.

### Self-Service Scheduling & Tracking
Store managers schedule maintenance via SMS/WhatsApp, receive automated updates, and track technician ETA.

### GPS Tracking & Job Status Updates
Real-time technician tracking and automated status updates provide instant visibility.

### Digital Checklists & Approvals
Technicians use mobile checklists, upload photos/videos, and capture digital signatures for instant validation.

## Empower Your Network with Efficient Maintenance & Enhanced Engagement

Move beyond reactive repairs by using GoDeskless to anticipate and address each location’s needs before disruptions impact customers.

- **Analyze real-time data** to identify potential failures and schedule preventative maintenance
- **Reduce resolution times and boost first-time fix rates** by matching technician skills to specific needs or locations
- **Capture direct post-service customer feedback** to refine your operations and build customer loyalty

Learn more in our downloadable guide:

[Download Free Guide](https://godeskless.com/guide-building-your-field-service-tech-stack/)

## Why Our Customers Love Us

Joe Rose, Director of Customer Relations
_ NOCH POWER_

With GoDeskless, our technicians have everything they need at their fingertips: detailed checklists, compliance requirements, and job scopes—it's helped us be more efficient while delivering better results for our clients.

Mark Thomas, CEO
_ HOMEBYSIX_

I can’t say enough about the people leading this company. The software is outstanding and will absolutely change the way those who do work communicate with those who need work done!

Alex Liz, Head of Service Delivery
_ LORENZETTI_

With GoDeskless, we’ve seen a three-fold increase in our commercial appliance services business. Our customers are now scheduling their service via SMS and WhatsApp in a 100% automated way.

Joe Rose, Director of Customer Relations
_ NOCH POWER_

Real-time tracking and digital checklists on the GoDeskless platform have been total game-changers. Our techs work more efficiently, our clients feel more confident, and we’re delivering a service that’s more transparent and trustworthy.

Ben Guidry, IT Project Manager
_ MARICOPA COUNTY RECORDER’S OFFICE_

GoDeskless gave us the election-specific customization we couldn’t get anywhere else—not even from ServiceNow. The live map has been a huge win; everyone in our command center gravitates to it. It’s become the centerpiece of our election day operations.

Jennifer Monreal, Operations Manager
_ BECHTEL_

GoDeskless’s Video Assist service has helped reduce over 50% of our travel costs. Our experts can now conduct mandatory project inspections remotely to fulfill compliance guidelines.

Geir Hansen, Technical Installation & Infrastructure Specialist
_ THE SOCIAL GAMING GROUP_

GoDeskless gave us the structure we needed for field operations. Our techs love it, customers are happy, and the tools—like the incredibly powerful checklist builder and the map feature—keep us well organized. The GoDeskless support team is responsive and great to work with.

Ben Guidry, IT Project Manager
_ MARICOPA COUNTY RECORDER’S OFFICE_

We’re using GoDeskless with over 180 field agents, and it’s made dispatching and coordination during high-pressure elections dramatically easier. The ability to customize ticket assignments—whether zone-based or real-time Uber-style—was a key selling point no other platform offered.

Roberto Freytes, Logistics Manager
_ CAPITAL CONCRETE_

With over 100 active jobs at a time, GoDeskless helps us move materials, schedule equipment, and stay in sync with our field teams—without the chaos. It gives us real-time visibility into where our drivers and materials are at all times. GoDeskless is the kind of tech-forward solution every growing company needs.

## Transform Your Retail Field Service Workforce into a Competitive Advantage with GoDeskless